Opening Channels for Communication.
Every successful business relies on open communication. This page has information about how to ensure you can make your voice heard. Whether you need information about payroll or IT, or you need lodge a formal complaint – we are here to help.
Contact Information
Speak Up – Whistleblower Policy
Springmount Services Speak Up and Whistleblower Policy has been put in place to ensure our employees can raise concerns regarding any misconduct (illegal, corrupt or other inappropriate conduct) without being subject to victimisation, harassment or discriminatory treatment.
Springmount Services encourages employees to report issues who have reasonable ground or suspect misconduct in relation to the company. Read more about our Speak Up initiative here.
You can file an anonymous report in the following ways:
- Complete our online form
- Email speakup@springmountservices.com.au
- Call our 24/7 line: 1300 100 475
Other Feedback or Compliments
If you have a problem, issue or concern about the services, decisions or actions of Springmount Services, we would like to hear about it. Submit formal feedback or compliments via email: customerservice@springmountservices.com.au. You can also submit feedback or compliments by completing our online forms on this page.
Human Resources
For any concerns regarding human resources, please email hr@springmountservices.com.au.
Having IT issues? You can lodge a support ticket by emailing support@springmountservices.com.au. Please include as much information as possible. This will aid our support staff to best address your needs. Information you might want to provide includes:
- For mobile devices, please provide an IMEI (usually found in Settings > About)
- Type of device (eg. ‘Dell laptop’ or ‘Site Wand/iPhone’)
- Detailed description of issue (include screenshots if possible/relevant)
- How long you have had issue?
If you have questions about our We Care: Wellbeing initiative or would like to make some suggestions to improve your experience with Springmount Services – our Wellbeing Coordinator would love to hear from you.
Please reach out via email: wellbeing@springmountservices.com.au.
For any concerns regarding payroll, please email your supervisor.
For all other inquiries please refer to our website’s contact page.
